Privacy & Policies

1. Personal Information We Collect

When you place an order with Khazana Box, we collect necessary customer details including your name, recipient's name, phone/WhatsApp number, email address, delivery street address, and personalized handwritten calligraphy messages. We never sell or distribute your private information to third-party marketing entities.

2. Nationwide Shipping & Delivery Policy

We deliver throughout Pakistan, including Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan, Peshawar, Sialkot, and surrounding cities. Orders are carefully packaged in double-corrugated protective boxes to safeguard velvet upholstery, glass flacons, and delicate sweets.

• Lahore & Islamabad/Rawalpindi: 1 to 2 business days.
• Karachi & other cities: 2 to 4 business days.
• All shipments include a courier tracking number via SMS / WhatsApp.

3. Cash on Delivery (COD) Verification

For Cash on Delivery orders, our team may send an initial WhatsApp confirmation before dispatching the parcel. We request clients to ensure an authorized recipient is available at the provided delivery address to receive the parcel and complete the cash payment.

4. Customization & Return Policy

Because our luxury boxes contain personalized handwritten calligraphy, custom engraved plates, and perishable gourmet confections, customized orders cannot be returned once crafted. In the rare event that an item arrives damaged due to transit, notify us within 24 hours via WhatsApp with unboxing photos, and we will promptly dispatch a replacement.

5. Contact Our Privacy Officer

If you have any questions or wish to delete your customer data from our records, email us at info@khazanabox.com, call +923398502977, or WhatsApp us at +923398502977.